Are your products authentic?

  • Shoesunlimited Cebu has been in business since 2007 and we take great pride in what we sell. We only sell authentic shoes, gear, apparel and accessories. No variants and no fakes.
  • Shoesunlimited Cebu purchases directly from authorized retailers and distributors in the United States

What sizing are you using?

  • US standard sizing.

How can i order?

  • Just add the products to your shopping cart and complete the checkout process.
  • Feel free to contact us if you wish to order but you don’t have a PayPal account or credit card.

How can i pay?

  • You can deposit your payment at any BPI branch nationwide or pay via PayPal.
  • All major credit cards are accepted through PayPal express checkout with no account needed.

If i deposit my payment, how can you confirm my bank deposit transaction?

  • Provide us the payment details and we will verify the information via online banking.

When will my order arrive?

  • Orders will be delivered 15 to 17 days after the payment is cleared.

How can i claim my order?

  • Cebu buyers can pick-up their orders through meetup or have it delivered by LBC.
  • Non Cebu orders will be delivered via LBC door to door or branch pick-up.

Do i have to pay for delivery?

  • Cebu meetup is free of charge, while LBC delivery is P350 per pair.

How can i change or cancel my order?

  • Once an order has been placed, it can no longer be cancelled or change unless the product is out of stock.

What if my order does not fit?

  • Because all orders are shipped from the United States, we do not offer a refund or exchange on orders that do not fit. Please feel free to contact us regarding sizing issues before placing an order.

How can i return an order?

  • We only accept returns  if the product ordered is damaged.
  • Cebu buyers can only return an order during delivery, buyers are responsible for inspecting their order.
  • Non Cebu buyers must inform us on the same day the package was delivered and must ship back the order within 24 hours of receiving it. A tracking number is required for the return.
  • Buyer is entitled to a refund or exchange.

What if i can’t find what i’m looking for in your site?

  • Shoesunlimited accepts special orders for any product sold in the United States, we will take care of everything from purchasing the product to shipping it to your doorstep. All you have to do is send us the link of the product and provide us your shipping address then we will get back to you with the price quote. Please include any important information such as size, color, quantity, etc.

 

 

Did we miss something? Don’t hesitate to contact us.